Last Updated: 1 January 2026

Privacy Policy – How 11 Beat Keeps Your Information Secure

Your data belongs to you. Everything you share when registering with 11 beat — how it's used, where it's stored, and who can access it — is explained clearly on this page.

This policy covers
What Information We Collect
How We Use Your Information
How Your Data Is Kept Secure
Your Rights
Cookie Policy
Sharing with Third Parties
256-Bit SSL Encryption
All your data is stored with military-grade encryption. No hacker or unauthorized party can access it.
Your Data Is Never Sold
11 beat never sells your information to third parties. Your data is used solely to provide you with our services.
Stay in Control
You may request to view, correct, or delete your data at any time. We will respond within 30 days.
Written in Plain English
No legal jargon. 11 beat's privacy policy is written in plain, straightforward language so every user can understand it.

1 Introduction & Scope

Welcome to 11 beat. When you use our website, create an account, or use our services, certain information naturally comes to us. In this Privacy Policy, we want to be fully transparent about the entire process — from how that information is collected to how it is stored.

This policy applies to all 11 beat services — including the website, mobile app, and customer support. By using our services, you agree to this policy.

In Plain Terms

We only collect what is necessary to provide you with a great experience. Your data is a trust — it is never sold or misused.

2 What Information We Collect

11 beat collects two types of information — what you provide directly and what is collected automatically.

What You Provide

  • Registration Information: Name, mobile number, date of birth, and email address (where applicable).
  • Identity Verification (KYC): National ID number or passport, and a selfie photo.
  • Payment Information: bKash/Nagad/Rocket number (not retained after processing).
  • Support Information: Any conversations you have when contacting us.

Automatically Collected Information

  • IP address and device type.
  • Browser type and operating system.
  • How long each page on the site has been viewed.
  • Login and logout timestamps.
  • Records of betting and gaming activity.
User
Information You Provide
Encryption
SSL Secured
Server
Secure Storage
Processing
Only When Necessary

3 How Your Data Is Used

11 beat uses your information for the following purposes:

  • Account Management: Verifying logins, maintaining account security, and keeping your profile up to date.
  • Payment Processing: To process deposits and withdrawals.
  • Service Improvement: To understand what's working well and where we can improve your experience.
  • Promotional Communications: With your consent, to keep you informed about bonuses and offers.
  • Fraud Prevention: Protecting your account and detecting unusual activity.
  • Legal Obligations: To comply with licensing authority requirements.

We never use your information for marketing or advertising without your consent. You can opt out of promotional messages at any time.

4 Data Security Measures

11 beat uses industry-leading technology and processes to keep your data secure. It's not just about the tech — every member of our team follows strict data protection practices.

AES-256 Encryption
We use the same technology trusted by banks and governments.
Two-Factor Authentication
Your identity is verified using OTP in addition to your password.
Real-Time Monitoring
Suspicious activity is detected immediately.
Secure Database
Our servers are protected by round-the-clock firewalls.
Third-Party Audits
Regular independent security audits are conducted.
Regular Backups
Daily backups are performed to keep your data safe.

5 Sharing Data with Third Parties

11 beat does not sell your data. However, delivering our services may require sharing limited information with trusted partners — and this is never done without your authorization.

Who We May Share It With

  • Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete your transaction.
  • KYC Verification Agency: To verify your identity.
  • Law Enforcement Agencies: When required by court order or legal obligation.
  • Licensing Authority: To comply with regulations.
Commitment

All our partner organizations are contractually bound to uphold the same privacy standards. They may use your data only for the specified purpose — nothing else.

6 Cookie Policy

11 beat uses cookies on its website. Cookies are small text files stored in your browser that help recognize you on your next visit.

Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause some parts of the site to not function properly.

7 Your Rights

Regarding your data on 11 beat, you have the following rights:

Right of Access

You can request to view any information we hold about you.

Right to Rectification

You can request a correction if any of your information is inaccurate.

Right to Erasure

You may request deletion of your data after your account is closed.

Right to Portability

You can receive your data as a downloadable file.

Right to Object

You may object to the use of your data for specific purposes.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

To exercise your rights

Contact Support or email us at privacy@11beat.app. We will respond within 30 business days. If your data cannot be fully deleted for legal reasons, we will notify you accordingly.

8 Data Retention Period

11 beat does not retain your data longer than necessary. Information is kept for as long as your account remains active. After account closure:

  • Standard account information — deleted after 3 years.
  • Financial transaction records — may be retained for up to 7 years as required by law.
  • KYC documents — retained in accordance with regulatory authority requirements.
  • Support chat records — deleted after 2 years.

9 Children's Privacy

11 beat's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect data from minors.

If we become aware that a minor's data is in our system and a parent or guardian notifies us, we will immediately delete that data and close the account.

If you suspect that a minor known to you is using 11 beat, please contact us.

10 Policy Updates

This Privacy Policy may be updated as technology and regulations evolve. For significant changes, we will notify you via SMS to your registered mobile number or through an in-app notification.

Continuing to use 11 beat after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page from time to time.

11 Contact

For any privacy-related questions or requests, please get in touch with us:

  • Email: privacy@11beat.app
  • Live Chat: Via the chat icon at the bottom right of the site
  • Support Page: Site Support

We typically respond within 24–48 hours. For urgent privacy matters, reaching out via Live Chat will get you the fastest response.

Our Commitment to Protecting Your Data

Your information on 11 beat is yours alone — we only use it to deliver our services to you.

Anonymous Analytics
The analytics we use to improve the site are completely anonymized — your name or identity is never included.
No Location Tracking
11 beat does not track your precise location. Only general IP logs are maintained to help prevent fraud.
Spam-Free Communication
Only relevant messages are sent. You can turn off all notifications at any time.
Fully Transparent Logs
You can view your account login history and payment history at any time.
Never Sold to Third Parties
We never sell your information to advertisers or data brokers — this is a core principle we stand by.
Annual Security Review
Independent third-party experts review our entire data protection framework every year.

General Inquiries

Deposits made via bKash or Nagad on 11 beat typically arrive in your wallet within 1–3 minutes. However, bank or mobile network delays can occasionally extend this to 15–20 minutes. If more than 20 minutes have passed, follow these steps: (1) Check your bKash or Nagad app to confirm the transaction shows as "Successful" — you should see a transaction ID there. (2) Open 11 beat's Live Chat and share that transaction ID along with the deposit amount. (3) Our support team will usually track down and resolve the issue within 5–10 minutes. If a deposit shows as "Failed," the amount is automatically refunded to your bKash/Nagad account — typically within 24 hours.

11 beat has four VIP tiers — Silver, Gold, Platinum, and Diamond. Each tier is determined by your monthly betting points. Here's what each level offers: Silver members receive 5% cashback and standard support. Gold members enjoy 10% cashback, priority support, and a monthly special bonus. Platinum members get 15% cashback, a dedicated account manager, higher withdrawal limits, and an annual special gift. Diamond members receive 20% cashback, the highest withdrawal limits, access to VIP-only tournaments, and a personal dedicated manager. VIP points are credited automatically with every bet — no separate registration required.
Your data is protected — get started with complete peace of mind
Your privacy is our top priority at 11 beat. Register now and enjoy the safest betting experience in Bangladesh.
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